Voice is a Pro feature. Paid and complimentary Pro include the monthly allowance shown on the limits page; Pro claimed through referral rewards has a smaller allowance, listed on the same page under "Pro from Refer & Earn rewards". When you run out, paid and complimentary Pro can buy a top-up (see the pricing page) — reward-grant Pro cannot buy top-ups.
Detail
Your monthly allowance depends on how you got Pro:
| How you got Pro | Minutes a month | What "month" means | Top-ups |
|---|---|---|---|
| Paid subscription, billed monthly | See the limits page | Your billing month. The allowance renews on each billing date | Yes |
| Paid subscription, billed annually | The same allowance | A month counted from your billing start date. The allowance still renews every month | Yes |
| Complimentary (from your invite) | The same allowance | A rolling 30-day window | Yes |
| Reward grant (claimed via Refer & Earn) | Smaller: see "Pro from Refer & Earn rewards" on the limits page | A rolling 30-day window | No |
Voice profile interviews and practice sessions draw on the same minutes. Unused included minutes do not carry into the next month. Voice interviews and practice describes the sessions themselves.
A single session reserves at most the "Voice session length" shown on the limits page, for everyone, regardless of how many minutes you have banked. Longer practice happens across multiple sessions. On the Practice start screen, each interview stage shows its length beside its name, and a drill is shorter still. That ceiling is what a session sets aside, not an enforced session length: the interview is not ended for you when the reserved time is up, and minutes you use beyond it are charged as well, so end the session yourself.
Minutes are reserved when a session starts, up to that ceiling. If you finish early, the unused portion is returned to your balance automatically a short while after the session’s reserved time has passed — so a balance that looks low right after a short session corrects itself. If you have less left than a session needs, it reserves what you have; on the Practice start screen you confirm the shorter session first ("Your balance is short, so this session would be about N minutes instead of M.").
Every session settles the same way. Minutes settle on the time a session actually used, including a practice session whose debrief is withheld.
What "month" means: on paid Pro billed monthly, your Stripe billing period; on paid Pro billed annually, a month counted from your billing start date; on complimentary or reward-grant Pro, a rolling 30-day window. A rolling window has no reset date: the minutes a session used count against you for 30 days and then stop counting.
Top-up minutes do not roll over — anything unused when the period ends lapses, so buy a top-up when you need one rather than in advance. On a monthly plan, a top-up lasts until the end of the billing month you buy it in. On an annual plan it lasts until the end of the billing year, and it is drawn on only after that month’s included minutes are spent. On complimentary Pro there is no billing period, so a top-up counts for 30 days from the purchase. Top-up minutes also lapse if your Pro ends.
When you have no minutes left, the session simply will not start, and paid or complimentary Pro sees the option to buy a top-up. On Free there is no voice at all: the Practice page shows the upgrade path, and no minutes counter is shown anywhere.
One session runs at a time — a second one cannot start while the first is still live.
Buying a top-up
Paid and complimentary Pro can buy a top-up at any time, not only when the minutes run out. The top-up size is on the limits page and the cost is on the pricing page.
The "Voice minutes" widget
The widget sits at the bottom of the dashboard sidebar, on Pro only. It shows your remaining minutes beside your total for the period, a usage bar, and a line showing the minutes added "from top-ups" when bought minutes are part of the total.
| State | Paid or complimentary Pro | Pro earned through Refer & Earn |
|---|---|---|
| Normal (5 or more minutes left) | A "Buy more minutes" link | A "Reward-grant Pro" line naming your allowance (see the limits page) and "top-ups not available" |
| Low (fewer than 5 minutes left) | The figure and the bar turn amber, and the link changes to an offer naming the top-up size and cost | The figure and the bar turn amber, and a link to the pricing page offers an upgrade to paid Pro |
| Out (no minutes left) | The same top-up offer | The same upgrade link |
Steps
- Click the link in the widget. A window titled "Add voice minutes" opens. The same window opens by itself if you try to start a session with no minutes left; in that case it also tells you how many minutes you have used "this billing period".
- Check the window. It shows the top-up size, the cost and the words "One-time payment", and it reminds you: "Top-up minutes expire at the end of your current billing period and don’t roll over." A top-up is a single payment. It does not change your subscription.
- Click the button that names the top-up, or "Cancel" to close the window. The button reads "Starting checkout…" while Profiled prepares the payment.
- Pay on the Stripe checkout page that opens. Stripe emails a receipt to your account email address.
- Stripe returns you to the Dashboard, where a banner confirms the result.
The banners on the Dashboard
- After a successful payment: a teal banner opens with "Voice top-up confirmed." and says the minutes have been added to your allowance "for the rest of this billing period".
- After you leave checkout without paying: a gray banner reads "Voice top-up cancelled. You can buy minutes anytime from the sidebar widget." Nothing is charged and nothing is added.
The minutes are added when Stripe confirms the payment to Profiled. The widget rereads your balance each time you come back to the browser window, so the new total appears there without any action from you.
If checkout fails
- The window stays open with an amber message. "Could not start checkout." means Profiled could not open the Stripe page; "Network error. Try again." means your browser could not complete the request or read the reply. In both cases you never reached Stripe, so nothing was charged. Click the button again. If the message is "Voice top-up is not configured. Contact support.", use the support form.
- Your card is declined. That happens on Stripe’s page, not in Profiled. No minutes are added unless the payment completes.
- The confirmation banner appeared but the widget has not changed. Refresh the page. If the minutes are still missing after a few minutes, contact support through the support form and mention the Stripe receipt.
- You have Pro earned through Refer & Earn. If you start a session with no minutes left, a window headed "Out of voice minutes" explains your allowance and offers an upgrade to paid Pro; no top-up is offered. Your minutes come back as the rolling 30-day window moves on, or you can move to paid Pro from the pricing page.
Related
- What exactly does Pro add, and what does it cost?
- How do I get Pro without paying?
- What happens when my complimentary or reward Pro ends?
Last verified: 2026-10-21