Your first Pro payment carries a 30-day money-back guarantee. Tell Profiled within 30 days of that first payment — monthly or annual — and it is refunded in full. The guarantee applies once per customer.
Detail
What the guarantee covers: your first Pro payment only. It does not cover renewals, later subscriptions, or upgrades — and a Pro term activated or discounted with referral reward credit is not covered either.
How to ask: contact support through profiledcareers.com/support or support@profiledcareers.com within the 30-day window. The full terms live in the Terms of Service.
Cancelling is not a refund. Cancelling mid-period keeps your access to the end of the period you have paid for, with no further charge — but the unused part is not refunded pro-rata. If you are inside the first-payment guarantee window, ask for the refund rather than only cancelling.
Voice top-up packs are non-refundable, with one exception: if your first-payment guarantee refund goes through, any entirely unused top-up pack from that period is refunded with it. Partly used packs are not.
Refunds and referrals: if you were referred and your payment is refunded inside the guarantee window, the referral reward your referrer earned from your upgrade is withdrawn — that is what the reward bank’s 31-day hold exists for.
Related
- My payment failed — do I lose Pro immediately?
- How do I cancel, and what happens to my profile?
- What exactly does Pro add, and what does it cost?
Last verified: 2026-08-18