Plans & billing

My payment failed — do I lose Pro immediately?

No. Nothing changes right away. The payment processor retries the charge automatically over the following days, and you receive an email telling you a payment failed and that no immediate action is required.

Detail

What happens behind the scenes: a failed charge starts an automatic retry cycle at the payment processor. Your access continues while that runs — a single declined card does not interrupt Pro.

What you should do: check that your card details are current. Open Settings → Manage subscription, which takes you to the billing portal where you can update your payment method and see your invoices. An expired or replaced card is the most common cause, and updating it lets the next retry succeed.

If payment keeps failing, your account may move to Free. Even then, nothing is deleted: your profile stays published under Free limits, your data stays in place, and resubscribing restores Pro. Losing a payment method never costs you your profile.

If something looks wrong — you were charged but the email says otherwise, or your access changed unexpectedly — contact support@profiledcareers.com with the email you received, and include the approximate time of the charge attempt.

Related

Last verified: 2026-08-18

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