Dashboard → Settings → Data → Delete my account — self-serve on every tier. You confirm by typing DELETE, a confirmation email starts a 14-day grace window, and after it closes deletion of your personal data completes within 30 days. Some data may persist in encrypted backups for up to 90 days before being permanently purged.
Detail
The sequence:
- You type the word DELETE to confirm, and a confirmation email is sent.
- A 14-day grace window starts when that email arrives. During it you can cancel — from the same dashboard card, or with the single-use cancel link in the email.
- After the window, deletion completes within 30 days; encrypted backups purge within 90 days.
What deletion removes: your profile and everything in it, voice transcripts and sessions, visitor chat records, your photo, support conversations, and the account itself — including your Stripe customer record and your sign-in identity.
What deliberately survives, de-identified: a hashed do-not-email entry (so Profiled never emails you again), pseudonymised security logs, a tombstone proving the erasure happened, and de-identified analytics.
Worth knowing before you click:
- Deletion is blocked while you own an agency workspace (offboard it first) or hold a platform admin role — you are told, not silently refused.
- If you requested a data export in the last 24 hours, you are reminded to download it first — it is deleted with the account.
- The newsletter list is separate. Deleting your account does not remove a newsletter subscription — unsubscribe via the link in any email.
If you want to disappear from view without losing your work, unpublishing is the reversible alternative.
Related
- How do I export my data?
- Can I unpublish my profile, and what happens when I do?
- How do I cancel, and what happens to my profile?
Last verified: 2026-08-18