Dashboard → Settings → Account data & privacy → Manage, then the "Delete my account" card — the same on every tier, and shown when self-service deletion is switched on by the Profiled team. You confirm by typing DELETE, a confirmation email starts a 14-day grace window, and after it closes deletion of your personal data is completed on the schedule in §8 "Data retention" of the Privacy Policy. The same section says how long encrypted backups can hold it before it is permanently purged.
Detail
Where the card is: open Settings from the sidebar, find the panel titled "Account data & privacy", and click "Manage". "Delete my account" is the card outlined in red. Settings → Account data & privacy: export, voice transcripts, delete account shows the card and quotes the wording of every stage.
If the card is not there: self-service deletion is not switched on at the moment. Ask for your account to be deleted through the support form. The same applies if the button answers "Self-service account deletion is temporarily unavailable. Please try again later."
The sequence:
- The checks. Before you type anything, the card checks whether a request is possible. An amber box lists things to know first, and a red box lists anything that stops a request (see the next list). While the red box is showing, the field and the button are disabled.
- The request. You type the word DELETE to confirm and click "Permanently delete my account". The request is logged with its date and time. Nothing is removed yet.
- The confirmation email. Within minutes, any paid subscription is canceled, you are signed out on every device, and a confirmation email is sent. The email gives the date on or after which the deletion will run, and a "Cancel deletion" button.
- A 14-day grace window starts when that email is sent. The email states the date the deletion can run from; go by that date, not by when the email reached your inbox. During it you can cancel — from the same dashboard card, or with the single-use cancel link in the email. Either way you sign in again first. Your profile and your data are untouched during the window, and a published profile stays published.
- Ready to be completed. When the 14 days have passed, the email link stops working and the card warns that the deletion can now be completed. Until it is, "Cancel deletion" on the card still works.
- Completion. After the window, deletion completes, and encrypted backups are purged, on the schedule in §8 "Data retention" of the Privacy Policy. Once it is complete it cannot be reversed, and you can no longer sign in.
What can stop a request:
- You own an agency workspace. The red box says how many you own and asks you to complete agency offboarding first. Its "Resolve" link takes you there.
- Your account holds a platform admin role. This applies to Profiled staff accounts. The box names the role and asks you to contact Profiled.
- A request is already pending. The box reads "You already have a pending deletion request. Cancel it first if you want to start over."
- Your account record can’t be found. The box reads "We couldn’t find your account record." Contact support.
You are told the reason each time, not silently refused. If you click the button and see "Please sign in and try again." or "Couldn’t submit deletion request.", sign in again and repeat the request. If it keeps failing, contact support.
What deletion removes: your profile and everything in it, voice transcripts and sessions, visitor chat records, your photo, support conversations, and the account itself — including your Stripe customer record and your sign-in identity. "Everything in it" includes your experience, skills, gaps, values, FAQs, AI instructions and the fit assessments run against your profile. A testimonial you submitted and its media are removed too. Invitations you sent that are still pending are expired.
What happens to a subscription: deleting is not the same as canceling. A paid subscription is canceled within minutes of the request, not at the end of the grace window, and canceling the deletion does not bring it back. You can subscribe again from the dashboard. If you only want to stop paying, see How do I cancel, and what happens to my profile? instead. If your account has no paid subscription, there is nothing to cancel, and canceling the deletion leaves the account as it was.
What deliberately survives, de-identified: any record that you asked not to receive emails (kept in hashed form so it stays honored), pseudonymized security logs, a tombstone proving the erasure happened, and de-identified analytics. In the security logs, your identity is replaced with an irreversible hash. Analytics records and the log of support interactions stay only with the identifiers and the content that point to you removed. The Privacy Policy lists these records, and also says how long billing records are kept, as tax law requires (§8 "Data retention").
Worth knowing before you click:
- If you requested a data export in the last 24 hours, you are reminded to download it first — once the account is deleted you can no longer download it, and the stored file is removed when the export’s availability period ends (§8 "Data retention" of the Privacy Policy).
- The newsletter list is separate. Deleting your account does not remove a newsletter subscription — unsubscribe via the link in any email.
If you want to disappear from view without losing your work, unpublishing is the reversible alternative.
For how deletion fits with your other data rights, see Privacy, your data, and account deletion.
Related
- How do I export my data?
- Can I unpublish my profile, and what happens when I do?
- How do I cancel, and what happens to my profile?
Last verified: 2026-10-21